FAQs

How to tell if the product is genuine?

As the Authorised distributor for Casio Timepieces in Sri Lanka, all products are genuine.All Genuine Casio products come with an official green warranty card with a matching serial number. Ensure to check this when making a Casio […]

How can I change my password?

You can change your password in the “Account Details” section of “My Account”. Simply scroll down to Password Change section. You will then be asked to enter both your old and new passwords. If you can’t remember […]

Can I track my order?

We will send you an email/SMS as soon as the item has been shipped. This will include the tracking number. Failing which you could call our hotline and check on the status with your order number.

What is the return policy?

Products once purchased cannot be returned or refunded. In case of a defective product under warranty terms, the same product will be replaced. In case of any issue, we recommend reaching out to us on our hotline […]

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